Datman - What is a Chargeback?

A chargeback is a transaction reversal meant to serve as a form of consumer protection from fraudulent activity committed by both merchants and individuals. 

Whenever a cardholder reports a payment as fraudulent the bank automatically withdraws the money from the Merchant's bank account. The merchant will need to provide sufficient evidence that the payment was in fact legitimate. 

If you have received a chargeback on your Datman account and wish to discuss this please get in contact with us at  info@datman.je  

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