How to Resolve a Blocked Payout on Datman

This guide explains how to resolve a blocked payout in the Datman Merchant App by uploading required documents for verification. Learn about the importance of account verification and the specific documents needed for different business types.

If your payout is blocked, it could be due to missing or rejected documents. To ensure compliance with Anti-Money Laundering (AML) regulations, Datman requires verification documents for account holders. This guide provides a step-by-step process for uploading the necessary documents through the Datman Merchant App, enabling a quick resolution for blocked payouts.

Steps to Resolve a Blocked Payout

1. Open the Datman Merchant App: Make sure the app is downloaded on your device. If you haven’t downloaded it, you can find it on the App Store or Google Play.
   👉 Download the Datman App

2. Find the Blocked Payout Notification: Once in the app, locate the notification indicating your payout is blocked and tap on it to proceed.

3. Review the Document Requirements: You’ll be directed to a page listing the required documents and the reason for any previous rejection.

4. Select and Upload Required Documents:

   • From the dropdown menu, choose the specific document needed for resubmission.
   • Tap “Upload,” select the document from your device, and confirm the upload.

5. Verification Process: After submission, the Datman Quality Control (QC) team will verify the document. You will receive an update once your document is approved and the payout is unblocked.

Steps by step video guide

Why is Client Account Verification Mandatory?

As a financial organization, Datman follows strict Anti-Money Laundering (AML) regulations and conducts Know Your Business (KYB) and Know Your Customer (KYC) checks. These checks are essential to ensure we verify the identity, business status, and banking details of each account holder. This verification helps us uphold security and regulatory compliance.

Note: Clients must complete their KYB and KYC verification to withdraw funds. Any missing or incorrect documents will result in a notification within the app, and an automated email will outline any specific document requirements.

Required Documents

To avoid payout delays, ensure all required documents are uploaded through the Datman Merchant App. Note that screenshots are not accepted; only full images of documents will be reviewed.

For Limited Companies:

• Proof of Identity: Valid Passport or Driving License.
• Business Bank Document: Bank Statement, void cheque, or bank welcome letter (must be in the Ltd company’s name and no older than 3 months).

For Sole Traders:

• Proof of Identity: Valid Passport or Driving License.
• Business Bank Document: Bank Statement, void cheque, or bank welcome letter no older than 3 months.
• Utility Bill: A bill for the trading address dated within the last 3 months (acceptable types include energy, gas, water, landline, or council tax bills).

Troubleshooting Tips

• Ensure Document Accuracy: Double-check that the document matches the specific requirements (e.g., age of the document, correct name or business details).
• Resubmission Process: If a document is rejected, review the reason carefully, make necessary corrections, and resubmit promptly.
  
  

FAQs